Undeliverable PackagesIn the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate addressIf there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick 
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by ReceiverIf your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items

StatePostcodeSuburb
SA5701WOOLUNDUNGA
WA6740DRYSDALE RIVER
WA6740MITCHELL PLATEAU
WA6740OOMBULGURRI
WA6740KALUMBURU
WA6740PRINCE REGENT RIVER
WA6740WYNDHAM
WA6743WARMUN
WA6743CAMBRIDGE GULF
WA6743LAKE ARGYLE
WA6743DURACK
WA6743GIBB
WA6743KUNUNURRA
TAS7151HEARD ISLAND
TAS7151DAVIS
TAS7151MAWSON
TAS7151MACQUARIE ISLAND
TAS7151MCDONALD ISLANDS
TAS7151CASEY

Bulky items

StatePostcode
NT0800-0999
NSW2641,2717, 2831, 2898, 2899
QLD4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD4806-4899, 4900-4999, 9960-9999
SA5701
WA6055
TAS7151
WA6215-6699
WA6700-6799