Shipping Guide

SHIPPING GUIDE Orders are generally shipped from our distribution centre, which is located in Melbourne, the next day after full payment is received. Aussie Survivor is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

 

OVERSEAS ITEMS

With our growing demand for products we now have suppliers from overseas, these items are labeled “Please allow 12 -20 days delivery on this item”, if you do not see this then it will be an Australian supplier. (Tracking Numbers will be provided on all products shipped)

AUSTRALIA POST An item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet-enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels to the same state Service Posted for delivery Delivery by (business day after posting) Regular parcel Within metropolitan areas of capital cities, or within the same city or town or environs 3-4 days Between a metropolitan area of a capital city and country locations 3-4 days Between country locations 4-5 days Sending parcels to other states Service Posted for delivery Delivery by (business day after posting) Regular parcel Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide 3-5 days (between metropolitan areas) Melbourne / Brisbane; Melbourne / Tasmania; 4-8 days (between metropolitan areas) To other interstate locations Please ask at your local Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

FASTWAY COURIERS For an item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

Anon- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway, please visit http://www.fastway.com.au and use the given tracking number.

ALLIED EXPRESS A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

Undeliverable Packages In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch.A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel at your local Post Office. If your item is delivered by Fastway or Allied Express, an arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if a parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items State Postcode Suburb SA 5701 WOOLUNDUNGA WA 6740 DRYSDALE RIVER WA 6740 MITCHELL PLATEAU WA 6740 OOMBULGURRI WA 6740 KALUMBURU WA 6740 PRINCE REGENT RIVER WA 6740 WYNDHAM WA 6743 WARMUN WA 6743 CAMBRIDGE GULF WA 6743 LAKE ARGYLE WA 6743 DURACK WA 6743 GIBB WA 6743 KUNUNURRA TAS 7151 HEARD ISLAND TAS 7151 DAVIS TAS 7151 MAWSON TAS 7151 MACQUARIE ISLAND TAS 7151 MCDONALD ISLANDS TAS 7151 CASEY

Bulky items State Postcode NT 0800-0999 NSW 2641,2717, 2831, 2898, 2899 QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959 QLD 4806-4899, 4900-4999, 9960-9999 SA 5701 WA 6055 TAS 7151 WA 6215-6699 WA 6700-6799